OCuSOFT® Return Goods Policy
Authorization: Prior to returning products, a Return Goods Authorization (RGA) Form must be obtained by contacting OCuSOFT Inc. Customer Service Department at (800) 233-5469. PLEASE, have the following information available when calling:
OCuSOFT® will issue credit for products returned to our facility if they meet the following criteria:
Items that are NOT eligible for credit:
All returns are subject to final count and acceptance by OCuSOFT Inc. Credit will be issued only for those products that meet the above criteria.
INSTRUCTIONS FOR RETURNING PRODUCT:
OCuSOFT® Returns Department
30444 Southwest Fwy Bldg. B
Rosenberg, TX 77471
6. Drop the package off at your designated carrier’s location to be shipped ground. Send all returns PREPAID. We
recommend shipping the package using a carrier that provides a tracking number and insurance. OCuSOFT® is
not responsible for loss or damage during shipment and cannot issue credit for product not received.