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    Return Policy


    Terms and Conditions

    No dollar or unit minimum. Product availability and pricing are subject to change without notice. All products backordered will be shipped as they become available without customer contact, unless previously cancelled by customer. Purchasers must be properly licensed. OCuSOFT Inc. assumes no liability for purchaser or user compliance with state laws or review of professional or product literature. OCuSOFT Inc. accepts payment by American Express, MasterCard, Visa or Discover.

    Return Goods Policy

    Prior to returning products, a Return Goods Authorization (RGA) number must be obtained by contacting OCuSOFT Inc. Customer Service Department. Please have the following information available when calling for an RGA number:

    • Customer Name
    • Invoice Number
    • Date of Invoice
    • Lot Number
    • Nature of Problem

    RGA numbers are valid for 30 days after issue. This number must be visible on the address label. Unauthorized returns will be refused. For credit to be given:

    • Products must be in original, unopened packaging and in same condition as when shipped.
    • Product must not have expired.
    • Return must include a copy of invoice or be accompanied with an invoice date and number.
    • Product must not have been purchased on Monthly Special or any other offer featuring short-dated product.
    • Product must not have been a special order item.
    • Return must be within 30 days of invoice.
    • All instruments must be returned within 30 days of initial purchase in order to issue full credit or replacement.
    • All refrigerated products are considered final sale, refunds or exchanges cannot be accepted for these items.

    All returns must have an RGA number on the address label to be eligible for credit and must be returned by UPS Ground or insured mail (or you must assume the risk of loss or damage during shipment). OCuSOFT Inc. does not issue credit for returns not received by OCuSOFT Inc., and is not responsible for tracking returned products. OCuSOFT Inc. will not reimburse FedEx or any overnight express costs.

    Ship To:
    OCuSOFT Inc. Returns Department
    RGA #___
    30444 Southwest Fwy
    Rosenberg, Texas 77471